Refund policy

Refund & Exchange Policy

Refunds

All merchandise sales are final and all transactions are processed in U.S. Dollars.

Because eligible merchandise purchases may automatically generate entries into a Captain Spiffy sweepstakes or giveaway, we are unable to provide refunds once an order has been placed and processed. Sweepstakes entries associated with a qualifying purchase cannot be canceled, withdrawn, transferred, altered, or rescinded as a result of a merchandise return or exchange.

Please carefully review your order, including product, size, color, quantity, and shipping information, before completing your purchase.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.

Exchanges

We are happy to accept eligible merchandise exchanges within 30 days of purchase.

To qualify for an exchange, merchandise must be in new, unused, unworn, and unwashed condition. Items that show signs of wear, washing, damage, or use may not be eligible for exchange.

Customers are responsible for the cost of shipping merchandise back to Captain Spiffy. Once an exchange is approved, Captain Spiffy will ship the replacement merchandise to the customer at no additional standard shipping charge.

Merchandise may be exchanged for another size, style, or eligible item of equal value. Customers may also exchange for a higher-priced item by paying the difference in price.

Because all sales are final, exchanges for lower-priced merchandise will not result in a cash or credit refund for the difference.

Any sweepstakes or giveaway entries associated with the original purchase cannot be altered, increased, transferred, rescinded, or otherwise modified as part of an exchange.

Damaged, Defective, or Incorrect Items

If you receive merchandise that is damaged, defective, or different from what you ordered, please contact Captain Spiffy Customer Support as soon as possible.

Damaged, defective, or incorrectly shipped merchandise must be reported within 30 days of purchase to be considered for replacement.

Please include your order number, a description of the issue, and photographs of the merchandise when applicable so our team can assist you.

After 30 days, Captain Spiffy may no longer be responsible for replacement of damaged or defective merchandise except where otherwise required by applicable law.

How to Request an Exchange

Before shipping merchandise back to us, please contact Captain Spiffy Customer Support and provide your order number and the item you would like to exchange.

When returning merchandise, please include: